§01 Parties and acceptance
These terms form the agreement between CTA Host Bilisim Inc. (“we”, “ctapanel”) and the individual or company opening an account (“you”, “the customer”).
When you tick the box on the registration screen and create an account, you accept these terms and the privacy policy. If you register on behalf of a company, you confirm that you are authorised to represent it.
The service is intended for businesses. Anyone under 18 may not open an account.
§02 What the service covers
ctapanel is a management layer that brings the hosting panels on servers you own or are authorised to administer into one interface. We don’t host your servers, we don’t install their operating systems, and your panel licences stay yours.
The connection is made through the panel’s own API port (cPanel/WHM, Plesk, DirectAdmin) or over SSH on servers with no panel. ctapanel is an independent product with no partnership or endorsement relationship with cPanel LLC, Plesk or DirectAdmin.
Some features work only in certain set-ups today. Backups, for instance, can be taken and restored only on cPanel and Plesk servers running the ctapanel agent, not on DirectAdmin or panel-less servers. We state plainly on the product pages and in the FAQ which work is possible today.
§04 Account, keys and security
Your password must be at least 12 characters. Keeping your own and your team members’ credentials safe is your responsibility.
The API key, admin key or SSH key you provide is stored encrypted and is never shown on screen again after you save it. You can revoke it from your own panel at any time, after which ctapanel can no longer read that server.
The roles you give your team members (owner, sysadmin, support, read-only) decide which screens and actions they can use. You are responsible for what your operators do inside your account.
If you suspect unauthorised access, tell us immediately at [email protected].
§05 Trial period
The trial runs for 14 days, needs no card, and holds back no features; the number of servers you can connect during it is unlimited.
If you don’t pick a plan by the end, your account is suspended and you can no longer act through the panel. Nothing on your servers is touched, no configuration is rolled back, and none of your data is deleted.
A suspended account is not deleted after any period of time. Pick a plan and your account continues exactly where it stopped.
§06 Plans, fees and payment
Pricing is per fleet, not per server. A plan sets a server limit, and every server within that limit is included at the same price.
Current plans: Solo at $9 per month (3 servers), Team at $29 per month (15 servers), Scale at $79 per month (unlimited servers). Annual billing gives you two months free. Prices exclude taxes; VAT and similar charges are added to the invoice.
Subscriptions are charged in advance at the start of each period and renew automatically on the same terms unless you cancel. Renewal is attempted before the period ends; if payment cannot be taken, the account is suspended the moment the period ends and your data is kept safe while it waits.
Plans are sold as subscriptions: the card you use to start one is stored at the payment provider for later periods, and the renewal amount is taken from that card when it falls due. Storing the card is a condition of the subscription rather than a separate choice — without it no end-of-period charge can be made. Card details never reach us; we only see the last four digits, the brand and the expiry date.
Stopping the automatic charge is up to you: cancel the subscription in the panel, or delete the stored card there, and no further charge is made. If the card expires or a charge is declined we do not retry it; the account is suspended at the end of the period.
Prices are in US dollars. Accounts using the panel in Turkish are charged in Turkish lira: the invoice amount is converted at the Turkish central bank selling rate on the day of the charge, and the rate used is shown on the invoice. The reason is that cards issued in Türkiye cannot be charged in a foreign currency. In every other language the charge is made directly in US dollars and no conversion is applied.
Because cards issued in Türkiye cannot be charged in a foreign currency, we charge in Turkish lira whenever we detect that your card was issued in Türkiye. The detection is made from the first digits of the card number, and the lira amount is shown on the payment screen before you confirm. If those digits are not recognised and the payment is still declined for the same currency restriction, the charge is converted to lira under the same rule and retried once.
We announce price changes by email at least 30 days before they take effect. If you don’t accept a change, you can cancel at the end of the period.
Upgrades take effect immediately and are billed pro rata for the remaining period. Downgrades take effect in the next period.
§07 Cancellation and refunds
You can cancel the subscription from the panel in one click, without giving a reason. There is no minimum term and no exit fee.
Cancellation takes effect at the end of the period you have paid for, and you keep using the service until then. Fees for a period already started are not refunded.
Any statutory right of withdrawal you have as a consumer is unaffected. When you remove a server from the panel, none of our components remain on it.
§08 Acceptable use
You may only connect servers you own or are expressly authorised to manage. Connecting a third party’s server without permission is a material breach of this agreement.
- Do not use the service for any purpose contrary to applicable law.
- Do not use it to access, scan or attack systems belonging to others without authorisation.
- Do not place unusual load on the service with automated requests or try to bypass API limits.
- Do not reverse engineer, copy or create derivative products from the software.
- Do not rent out or resell the account to third parties without our written consent.
When we notice use that breaks these rules, we warn you first. In serious breaches, or where the service itself is at risk, we may suspend the account without prior warning.
§09 What remains yours
Your servers and everything on them — sites, databases, mailboxes and all data belonging to your own customers — remain your responsibility. ctapanel is neither the owner nor the controller of that data; it gives you an interface for managing it.
Backups remain your responsibility. ctapanel can take and restore backups on cPanel and Plesk servers running its agent, but deciding your backup strategy, checking that backups complete and testing restores regularly are up to you. If you encrypt a backup, keep its password safe: ctapanel does not keep it, and a backup whose password is lost cannot be recovered by anyone.
Your relationship with your own customers, the promises you make to them and the protection of their data are yours to handle. Our role there is that of a data processor; the detail is in the GDPR notice.
§10 Availability and maintenance
We work to keep the service running without interruption, but we give no uptime guarantee (SLA) on the Solo and Team plans. On the Scale plan, service levels are set in a separate agreement.
We announce planned maintenance at least 48 hours in advance and schedule it in low-usage hours. Urgent work such as security patching may happen without notice.
ctapanel being unreachable does not affect your servers: your sites, mail and panels keep running on their own.
§11 Limitation of liability
To the extent permitted by law, the service is provided “as is”. We are not liable for indirect damages such as lost profit, business interruption, reputational harm or data loss.
In any event our total liability is limited to the fees you paid us in the 12 months before the claim arose.
Wilful misconduct, gross negligence and cases where the law does not allow limitation fall outside this clause.
§12 Termination
You may cancel at any time. We may terminate the agreement on a material breach of these terms with 14 days’ written notice; if the breach is cured within that period, the termination has no effect.
After termination your account data is kept for 30 days and then deleted. Records we are legally required to keep (invoices, transaction logs) are retained for their statutory periods.
§13 Changes to these terms
We may update these terms. Material changes are announced by email and inside the panel at least 30 days before they take effect. Continuing to use the service after a change means you accept it.
The date at the top of the page shows when the text last changed.
§14 Governing law and disputes
This agreement is governed by the laws of the Republic of Türkiye. The courts of Istanbul have jurisdiction over disputes.
If you are acting as a consumer, your right to apply to consumer arbitration committees and consumer courts is unaffected.
For questions, write to [email protected].